Shipping & Delivery Policy

At Eledzine, every piece is made to order with exceptional care and attention to detail. Rather than producing garments in bulk, we create each piece specifically for you, ensuring the highest level of craftsmanship and quality.

Production Timeline

Every garment  is made to order.

Please allow up to 5 business days for your garment to be carefully produced before it is dispatched.

Please note that the production timeline does not include the shipping or delivery time.

If you have not received a shipping notification after 5 business days, please contact us at eledzine.style@gmail.com , and we will be happy to assist you.

Shipping & Delivery

Ghana

Orders within Ghana are typically delivered within 1 to 3 business days after production is complete.

International

We ship worldwide from Ghana via DHL Express.

International orders are typically delivered within 1 to 7 business days, depending on your destination, after production has been completed.

Please note that in rare cases, shipping restrictions may prevent us from delivering to certain locations. Should this occur, we will notify you promptly.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.

If you have not received your shipping notification within the stated production timeline, please contact eledzine.style@gmail.com and include your order number.

Delivery Information

Once a package has been scanned and marked as delivered by the courier, ELEDZINE cannot be held responsible for any subsequent loss, theft or delivery-related issues.

If your order has not arrived within the estimated delivery period, please allow an additional 2 to 3 business days before contacting us, as courier delays may occasionally occur.

Where a shipment is confirmed by the courier as lost and cannot be traced, we will resend your order at no additional cost.

Returns & Exchanges

Returns

Due to the made-to-order nature of our garments, we do not accept returns or offer refunds.

We encourage customers to carefully review all product descriptions, size charts and measurements before placing an order.

Exchanges

Exchanges are only accepted if an incorrect item or incorrect size has been shipped by ELEDZINE.

If you are unsure about sizing before placing your order, please contact our customer support team for assistance. Where possible, we can also make minor fit adjustments before dispatch.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

By placing an order with ELEDZINE, you acknowledge and agree to the terms outlined in this Shipping & Delivery and Returns Policy.

If you have any questions, please contact us at eledzine.style@gmail.com